VseeBox ("we," "us," or "our") operates the website www.vseeboxshop.co (the "Site"). By accessing or using our Site, you agree to the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Privacy Policy on this page and update the "Last Updated" date above.
1. Information We Collect
We collect information in several ways depending on how you interact with us.
Information You Provide Directly
When you place an order, create an account, subscribe to our newsletter, contact our support team, or otherwise communicate with us, you may provide information such as:
- Your name, email address, phone number, and mailing address
- Billing and shipping address
- Payment information, processed securely by our third-party payment providers. We do not store your full credit card number.
- Order details and purchase history
- Any content you include in messages to our customer support team
- Product reviews or feedback you submit on our Site
Information Collected Automatically
When you visit or interact with our Site, we and our third-party partners automatically collect certain information using cookies, pixels, and similar tracking technologies. This may include:
- Device Information: your IP address, browser type and version, operating system, device type, screen resolution, and language preferences
- Usage Information: pages you visit, products you view, links you click, time spent on each page, referring and exit URLs, and the date and time of your visit
- Location Information: general geographic location inferred from your IP address, such as city or region level
Information from Third Parties
We may receive information about you from third-party sources, including:
- Our advertising partners, such as Google and Meta, who may provide aggregated or anonymized performance data related to advertising campaigns
- Payment processors, who confirm transaction status
- Fraud prevention services, which help us verify orders and protect against unauthorized transactions
2. How We Use Your Information
We use the information we collect for the following purposes:
- Fulfilling Orders and Providing Services. Processing and shipping your orders, sending order confirmations and shipping notifications, managing your account, and providing customer support.
- Communicating with You. Responding to your inquiries, sending transactional emails, such as order confirmations and delivery updates, and, where you have opted in, sending marketing emails about new products, promotions, and company news.
- Improving Our Site and Products. Analyzing how visitors browse and interact with our Site, identifying trends and areas for improvement, testing new features, and optimizing the user experience.
- Marketing and Advertising. Displaying relevant advertisements to you on third-party platforms, such as Google Search, YouTube, Facebook, and Instagram, measuring the effectiveness of our advertising campaigns, and creating custom or lookalike audiences for advertising purposes.
- Security and Fraud Prevention. Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities; protecting our rights and property.
- Legal Compliance. Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Cookies and Tracking Technologies
We use cookies and similar technologies, including pixels, web beacons, and local storage, to collect information, improve your experience, and support our advertising efforts.
Types of Cookies We Use
- Strictly Necessary Cookies. These cookies are essential for you to browse our Site and use its features, such as adding items to your shopping cart and completing a purchase. Without these cookies, certain services you request cannot be provided.
- Analytics Cookies. These cookies help us understand how visitors interact with our Site by collecting information anonymously. We use Google Analytics to analyze traffic patterns and user behavior. You can learn more about how Google uses your data at https://policies.google.com/technologies/partner-sites and opt out at https://tools.google.com/dlpage/gaoptout.
- Advertising Cookies. These cookies are used to deliver advertisements that are relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
Advertising Technologies
- Google Ads, including Google Remarketing and Conversion Tracking. Google may use cookies to serve ads based on your prior visits to our Site. You can opt out of personalized advertising by visiting Google Ads Settings or the Network Advertising Initiative opt-out page.
- Meta Pixel, including Facebook and Instagram. We use the Meta Pixel to measure the effectiveness of our advertising on Meta platforms, create custom audiences, and serve targeted ads. Meta may collect data about your activity on our Site and combine it with information from other sources. You can manage your ad preferences in your Facebook Ad Settings or opt out through the Digital Advertising Alliance.
Managing Your Cookie Preferences
Most web browsers allow you to manage your cookie preferences through browser settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some features of our Site may not function properly.
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties for the purposes described in this Privacy Policy:
- Service Providers. We share information with trusted third-party companies that perform services on our behalf, including payment processing, order fulfillment and shipping, email delivery such as Amazon SES, website hosting, data analytics, and customer support tools. These service providers are contractually obligated to use your information only to provide services to us and in accordance with this Privacy Policy.
- Advertising and Analytics Partners. We share certain information, such as hashed email addresses, cookie data, and Site usage data, with advertising platforms including Google and Meta to run and measure the performance of advertising campaigns, create custom audiences, and serve relevant ads. This sharing may be considered a "sale" or "sharing" of personal information under certain state privacy laws.
- Legal and Safety Purposes. We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
- Business Transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change by posting a notice on our Site.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:
- Order and transaction data is retained for as long as needed to process returns, warranty claims, and for our financial records, typically up to seven (7) years.
- Account information is retained for as long as your account is active. You may request deletion of your account at any time.
- Marketing data is retained until you unsubscribe or request removal.
- Cookie and analytics data is retained in accordance with the retention settings of each respective tool, typically 14 to 26 months for analytics data.
6. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include SSL/TLS encryption for data in transit, secure payment processing through PCI-compliant third-party providers, and access controls for internal systems.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Third-Party Links
Our Site may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
VseeBox is a streaming device (Android TV box). Applications you install on the device from the Google Play Store or other sources are governed by their own privacy policies and terms of service. We are not responsible for the data practices of those third-party applications.
8. Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information. We are committed to honoring your privacy rights and responding to your requests in a timely manner.
For California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to Know: you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purposes for collecting the information, and the categories of third parties with whom we share your information.
- Right to Delete: you have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Correct: you have the right to request that we correct inaccurate personal information.
- Right to Opt Out of Sale/Sharing: you have the right to opt out of the "sale" or "sharing" of your personal information. Our use of advertising pixels, such as Google Ads and Meta Pixel, may be considered "sharing" under the CCPA. You can opt out by clicking the "Do Not Sell or Share My Personal Information" link on our Site, or by adjusting your cookie preferences.
- Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA rights.
Additional California Disclosures
To exercise your rights, please contact us using the information provided in Section 12 below. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
Over the past 12 months, we have collected the following categories of personal information: identifiers, such as name, email, address, and IP address; commercial information, such as purchase history and products viewed; internet or electronic network activity, such as browsing history and interactions with our Site; and geolocation data, such as general location inferred from IP address.
Identifiers, including hashed email addresses and cookie IDs, and internet activity data may be shared with Google and Meta for targeted advertising purposes.
For Residents of Other U.S. States
Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing of their personal information. Please contact us using the information in Section 12 to exercise your rights.
For Residents of the EEA, United Kingdom, and Switzerland (GDPR)
If you are located in the EEA, UK, or Switzerland, the General Data Protection Regulation (GDPR) or equivalent local laws apply to our processing of your personal information. Under the GDPR:
- Legal Bases for Processing. We process your personal information based on performance of a contract, legitimate interests, consent, and legal obligation, depending on the context.
- Your Rights. You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information. You also have the right to lodge a complaint with your local data protection authority.
- International Data Transfers. Your personal information may be transferred to and processed in the United States or other countries outside the EEA/UK. Where such transfers occur, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected.
9. Email Marketing
If you subscribe to our newsletter or make a purchase, we may send you marketing emails about new products, promotions, and helpful content related to streaming devices and home entertainment. Every marketing email includes an unsubscribe link at the bottom, and you can opt out at any time.
We use Amazon Simple Email Service (Amazon SES) to deliver transactional and marketing emails. Amazon SES processes your email address on our behalf and is subject to Amazon Web Services privacy and data processing terms.
10. Children's Privacy
Our Site and products are not directed to children under the age of 13, or under the age of 16 in certain jurisdictions. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal information, please contact us using the information in Section 12.
11. Do Not Track Signals
Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no uniform standard for how DNT signals should be interpreted, our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through your cookie settings and the opt-out mechanisms described in Sections 3 and 8 above.
We honor Global Privacy Control (GPC) signals as a valid opt-out request for the sale and sharing of personal information in jurisdictions where required by law.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us at: